LiveVox’s ability to support “proactive, personalized experiences” will enable NICE to capture opportunities in the rapidly transforming world of outbound services.
Conversational Intelligence
Customer Service Enters The Age of AI Copilots
Powered by LLMs and generative AI, Copilots enhance customer interactions and help contact center agents automate tasks, gain insights, and generate personalized responses.
With Einstein Copilot, Salesforce Brings Generative AI to the Masses
Einstein Copilot could automatically respond to customers with personalized, relevant answers, as well as enable customer service agents to improve productivity with Generative AI.
Agents for Amazon Bedrock Orchestrate a “Bring Your Own LLM” Approach to Intelligent Assistance
AWS launched Agents for Amazon Bedrock to orchestrate a “Bring Your Own LLM” approach to building Enterprise Intelligent Assistants.
Apple GPT Signals Plans For Generative AI in Apple’s Products and Services
One intriguing application of Apple GPT lies in enhancing its legendary AppleCare offering, which provides high-touch customer support.
Progress Report: Vendor Conferences Provide Mid-Year Snapshot of Conversational Cloud Offerings
As the first half of 2023 came to a close a succession of vendor events provided an opportunity to assess the state of the Conversational Cloud.
Snowflake and Databricks Acquisitions: The Shape of Things to Come for LLMs and Generative AI
In a rapidly evolving LLM and Generative AI landscape, companies seem to be frantically vying to stay ahead of the curve: Panic buying, or smart moves?
Salesforce Introduces Einstein GPT Trust Layer
New Salesforce services act as a safeguard, preventing Generative AI from exhibiting unwanted behavior and ensuring data privacy and security.
New Offers from Invoca Showcase Power of Generative AI
Invoca unveiled “AI-powered features” that support use cases that have positive impact on customer experience while streamlining processes with direct impact on a company’s bottom line.
Opus Research Report: “State of Voice 2023”
Working in conjunction with Deepgram, the 2023 report provides a snapshot of what the sudden, fundamental rise in expectations in Conversational AI means for the speech industry.