Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
Conversational Intelligence
AGNITiO Sells Kivox Mobile Technologies to Cirrus Logic
With the acquisition Cirrus Logic is poised to compete for additional business for simple, secure activation and access that is embedded in mobile phones, connected cars, and the Internet of Things.
Microsoft’s VoloMetrix Acquisition Foreshadows Enterprise Intelligent Advisors
By adding operational analytics specialist VoloMetrix, Microsoft now has the opportunity to deliver future enterprise use cases where insightful, intelligent advisors optimize meeting planning and increase employee productivity.
PARC, Doc Searls and Facebook Join Impressive Agenda for Intelligent Assistants Conference
IAC 2015 features executives from leading brands describing how virtual assistants for web chat, mobile apps, contact centers and e-commerce increase customer satisfaction, reduce costs and meet tangible business objectives.
Facebook Launches M, the Mobile, Messenger-Based Intelligent Assistant That Taps Human Expertise
Facebook soft-launches an intelligent virtual assistant embedded within the company’s Messenger iOS and Android apps that combines artificial intelligence with human-supervised assistance.
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
Sensory’s TrulySecure Multi-Modal Biometric Authentication Solution Gets FIDO Certification
Devised to allow secure access and authorization without requiring users to touch devices or enter passwords, Sensory’s mobile software is in compliance with the FIDO Alliance’s standards-based, open protocol.
Intelligent Assistants Awards Honor Best-in-Class Automated Self-Service Systems
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
Webcast: “Achieving Speed, Accuracy, & Scalability with Voice Biometrics”
A live, interactive webinar (Thurs., Sept 3, 2015) to learn how combining a highly optimized voice biometrics engine and leading management platform delivers a cost-effective authentication solution for your business.