As one of the underpinnings of Google’s search algorithms, the knowledge graph has the ability to give you the exact answer you’re seeking. Will intelligent assistants be able to leverage data in a similar way to respond faster and more accurately?
Conversational Intelligence
Why Text-Based Commerce is the Future of Intelligent Assistance for Facebook and WeChat
As mobile becomes the preferred way of joining the connected world, will chat and text-based messaging apps be the primary user interface (UI) for intelligent assistance?
Ticketmaster International Turns to Intelligent Assistants for Online Sales Support
As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
Motion AI Looks to Disrupt Intelligent Assistant Market
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
Beyond Q&A – AI for Intelligent Assistants
A discussion of how current state-of-the-art intelligent assistants evolve into artificial intelligence delivery mechanisms for customer service. Executives from Amtrak, Nuance, and MindMeld explain. [VIDEO]
Webcast: “What Really Happens When Customers Take Charge?”
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›
Niki Launches AI-Fueled Smart-Purchasing Assistant
A Bangalore, India-based startup recently launched Niki, a mobile personal intelligent assistant that simplifies the purchasing process for ordering mobile data plans and ridesharing.
Opus Research Announces Intelligent Assistants Conference & Intelligent Authentication Conference London 2016
IAC-Squared London 2016 (April 26-27) will tackle perennial issues that shape the future of digital commerce showcasing how organizations deliver secure, personalized automated services to customers.