As the biggest ticketing and event promotions business in the world, Ticketmaster International is committed to maximizing revenue by delivering an excellent online customer experience. With the help of Inbenta, Ticketmaster Turkey has launched a pilot program to support online self-service using natural language processing and conversational knowledge bases.
At the recent Intelligent Assistants Conference NYC 2015, Phil Jennings, vice president of contact centres with Ticketmaster International, shares data from the Turkey pilot showing how intelligent assistants can anticipate customers’ needs and improve the online experience.
Here’s the presentation in its entirety from Intelligent Assistants Conference 2015:
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