Leveraging technology from Satisfi and IBM Watson, the retail giant’s new service is a location-aware intelligent assistant that can respond to a customer’s natural language requests.
Conversational Intelligence
When Bots Go Bad: Why We Need Bot Authentication
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
TouchCommerce Makes the Move to Intelligent Assistance
Multi-channel, customer care technology provider TouchCommerce introduces a new self-service offering, TouchAssist, that can deliver conversational, text-based interactions blending automated and live assistance.
New Watson Conversation Service Makes it Simpler to Build an Intelligent Assistant
Big Blue added IBM Watson Conversation Service to the Watson Developer Cloud in BlueMix.
Making the Case for Voice Biometrics in the Contact Centre
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
At Your Service: SnapTravel Launches Emma, a Concierge Bot for Hotel Bookings
By establishing trust and understanding user preferences, the SnapTravel personal advisor bot aims to end the time-consuming research for those searching for hotel booking options and usher in a new era of self-service.
Emergence of Banking Bots: Kasisto and American Express Target Banking Customers
Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
Expedia’s New Chatbot Represents a First Step in Messaging-Based Intelligent Assistance
By typing a message to @Expedia within Facebook Messenger, the bot immediately responds with an offer to help you find a hotel.
Prize-Winning Alexa Skill from USAA Reveals Meaning of Intelligent Assistance
A simple statement to a conversational interface can initiate a relatively complex set of computational and analytic activities resulting in a prescriptive call to action that culminates in a transaction.
How Swedbank’s Virtual Assistant Benefits Customers and Agents
Swedbank’s virtual assistant engages in automated conversations to solve customers’ problems and helps employees deliver next best actions to improve customer care. [VIDEO]