Opus Research’s 2019 Conversational Commerce Conference showcased conversational technology solutions from prominent brands and enterprises that help save money, create revenue, and improve customer experiences.
Conversational Intelligence
Conversational Commerce Conference 2019 – Agenda & Presentations
Brands and enterprises present case studies on key business opportunities for deploying NLP and conversational technologies for sales & marketing, service automation and customer engagement.
Citizens Banks, Frontier, and Xfinity Home Named 2019 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise deployments of Conversational AI technologies that are focused on customer experience and business value.
Opus Research Series: “Vendors That Matter: Discourse.ai”
In this paper, Opus Research outlines how the “Better Bots Faster” movement benefits greatly from Discourse.ai’s technology and approach to high levels of automation.
Opus Research Series: “Vendors That Matter: ID R&D”
With a concentration on “Zero Effort Authentication,” ID R&D’s technology overcomes major painpoints for Conversational Commerce and solves a need for short-utterance authentication for #VoiceFirst Services.
Oracle Adds Conversational Intelligent Assistants to Enterprise Apps
At OpenWorld this week, Oracle launches an AI voice assistant and unveils plans to have its Digital Assistant integrate with Microsoft’s Teams collaboration platform.
Webinar: “Introducing Visual Speech Recognition”
In this webinar (Sept 17), Opus Research Lead Analyst Dan Miller joins Liopa Co-founder and CEO Liam McQuillan and Fabian Campbell-West (CTO) to discuss how Visual Speech Recognition helps improve voice-first services in real-world situations.
Opus Research Report: “Learning From Lisa – What Alight’s Intelligent Virtual Assistant Teaches Us”
Alight Solutions, a provider of human capital solutions to help employees navigate the complexity of health, wealth and HR, recently introduced an intelligent virtual assistant (“Lisa”) to help employees through the open enrollment process.
C3 NYC Highlights Use Cases for Conversational Marketing, Intelligent Assistants, Service Automation
With case studies from Live Nation, Google, and Simon Malls, Conversational Commerce Conference NYC (Oct 8) helps businesses understand how to implement intelligent assistants and chatbots for banking, financial services, insurance, business process outsourcing, retail and more.
Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.