Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions, accounting for over 2,700 deployments of intelligent assistants among 1,200 customers.
Practical advice for six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an Intelligent Assistance strategy.
Virtual assistants are conditioning individuals to put more trust in conversational technologies and to try new activities and services. In this report, Dan Miller presents how Artificial Solutions’ Teneo Platform delivers a “user-first” intelligent assistant experience that enables businesses to build intelligent natural language applications on any platform, device or language.
Opus Research’s latest voice biometrics census underscores how voice is a ubiquitous, highly personalized authentication factor with the capability to combine command and control with identification and access management.
Dan Miller, lead analyst & founder with Opus Research, outlines how real-time voice authentication, as a natural, convenient and conversational modality, is serving as a major accelerant to consumer acceptance.
In a survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
A critical Opus Research report for enterprises to understand how to get the best return on investment when considering testing options for voice biometrics, including what to test for, how to test, and why voice is different.
Indoor location technologies are poised to dramatically enhance the consumer retail experience. In an apples-to-apples comparison of indoor technologies for mobile advertising, Opus Research finds striking benefits for magnetic positioning over Bluetooth beacons.