In this third annual Intelliview, Opus Research and SymNex Consulting evaluate 20 firms to understand technology solutions to emerging security threats and CX challenges.
Reports
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.
Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
Firms included in this exclusive report represent a diverse set of disciplines, each with solutions to analyze conversational content and “first-party data” to increase sales and achieve business goals.
Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
Real-world use cases that illustrate how to build on the strengths of Conversational AI that support automated virtual assistants and let customers control the way they interact with enterprises.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2019 Edition)”
The most comprehensive assessment of today’s leading providers in natural language processing, machine learning, AI & analytics that power automated virtual agents and digital self-service solutions.
Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
A four-year tracking survey of decision-maker’s attitudes about Speech Analytics technologies shows growing interest in real-time customer journey orchestration, AI and Conversational Service Automation.
Opus Research Report: “2019 Intelligent Authentication and Voice Biometrics Intelliview”
In this report, Opus Research evaluates 13 firms offering voice biometrics solutions and a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
Opus Research presents and analyzes core metrics in the implementation of chatbots and intelligent assistants and introduces emerging performance benchmarks for contact center and customer care operations, employee productivity, and, ultimately, the bottom line.
Opus Research Report: “How AI-Based, Zero-Effort Authentication is Changing the Customer Experience”
In this white paper, Ravin Sanjith with Opus Research outlines how voice biometrics-based, “zero-effort authentication” enables intelligent automation, reduced customer effort (no more PINs and passwords), and improved confidence in security.
Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.