Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified advisory firm tracking how AI, LLMs, and advanced technologies are impacting customer experiences and enterprise applications. For more than 20 years, he has been covering technology innovation and spearheading analysis about how Conversational AI and Conversational Intelligence technologies transform businesses and reshape customer experiences.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc. Prior to Opus Research, he was senior editor and program director at the Trellis Group. There he helped produce the VERGE conference series and wrote about how technology convergence drives innovation for smart energy and sustainability.
Contact: [email protected]
Twitter: @derektop
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Share the Excitement Surrounding Intelligent Assistance
In a three-part podcast, “Voice-First” expert Brian Roemmele and Opus Research’s Dan Miller discuss the growing importance and maturity of technologies that support intelligent virtual assistants and bots.
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About Opus Research
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital transformation. Opus Research is focused on the intersection of CX and the future of work, paying special attention to Conversational AI,… Read More ›
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Real-World Deployments of Intelligent Assistants Highlight Stellar Program for #IAConf
Intelligent Assistants Conference San Francisco goes beyond the hype and technical jargon with a stellar speaker roster & agenda designed to help business executives and decision makers.
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Webcast: Delivering Serious ROI Through Intelligent Assistants
In this webinar (Tuesday, August 29th), Opus Research and representatives from Synthetix, outline how to build a comprehensive business plan and deployment strategy for enterprise intelligent assistants.
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[24]7’s Recent Actions Herald Move to Conversational Marketing
As part of the company’s Customer Journey Analytics platform, [24]7 is stepping up the game for intelligent assistance by adding predictive chat, personalization, and search bidding with AIVA as a capable intelligent assistant connecting it all.
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Opus Research Report: “Voice Biometrics Intelliview: Solutions to Optichannel Challenges”
This new report, with a comprehensive list of company dossiers, provides a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
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Fourth Annual Intelligent Assistants Awards Recognize Superior Use of NLU, Machine Learning, AI
Since 2014, the Intelligent Assistants Awards have honored leading brands & enterprises who deliver best-in-class digital self-service.
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Analysts
Derek Top, Principal Analyst & Research Director, Opus Research Derek Top is Principal Analyst and Research Director for Opus Research, a diversified advisory firm tracking how AI, LLMs, and advanced technologies are impacting customer experiences and enterprise applications. For more… Read More ›
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Don’t Miss A Great Opportunity to Attend Intelligent Assistants Conference San Francisco
Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
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Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.