Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Beyond the Bot Hype: Intelligent Assistants Conference London Is One Week Away
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Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
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Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
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Amazon and Skyscanner To Present How Alexa Works on Behalf of Travelers
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Intelligent Assistants & Bots: Transforming Self-Service
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Opus Research Report: “Digital Virtual Assistants”
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Opus Research Report: Decision Makers’ Guide to Enterprise Intelligent Assistants
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Opus Research Report: “Natural Language: The User Interface for the Fourth Industrial Revolution”
Virtual assistants are conditioning individuals to put more trust in conversational technologies and to try new activities and services. In this report, Dan Miller presents how Artificial Solutions’ Teneo Platform delivers a “user-first” intelligent assistant experience that enables businesses to build intelligent natural language applications on any platform, device or language.
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When Bots Go Bad: Why We Need Bot Authentication
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Opus Research Report: “Voice Authentication For the Digital Age”