Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Invoca Pushes Signal Discovery For Analyzing Customer Conversations
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Webinar: “Global Speech Analytics Survey, Destination 2020”
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Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
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Conversational Commerce Conference 2019 – Agenda & Presentations
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Citizens Banks, Frontier, and Xfinity Home Named 2019 Conversational Commerce Award Winners
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Opus Research Series: “Vendors That Matter: Discourse.ai”
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Opus Research Series: “Vendors That Matter: ID R&D”
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Oracle Adds Conversational Intelligent Assistants to Enterprise Apps
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Webinar: “Introducing Visual Speech Recognition”
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Opus Research Report: “Learning From Lisa – What Alight’s Intelligent Virtual Assistant Teaches Us”