Digital Transformation is hard! But, these days, it’s mandatory. To stay competitive, companies must make themselves available to their as they turn to online resources and mobile devices to make crucial contact. The problem is that, as they support omnichannel and multi-modal strategies, they are moving IVRs and contact center resources to “the Cloud.” And many businesses are challenged to manage and maintain optimal customer care for both an on-premise and hosted environments.

In this webinar (Wednesday, Nov. 10th, 1pm ET), Opus Research and Speech-Soft Solutions describe critical steps you can take to master the dual challenges presented when companies must apply new technologies to respond to customers’ rapidly changing expectations.

Topics include:

• The checkered past of cloud migration
• Adding AI-infused resources
• How to prepare to mitigate the biggest hurdles under your control
• The Self-Service saga: Turning IVR dialogs into chatbot training material

When it comes to Digital Transformation, details matter. Find out the considerations that should be top of mind and learn about the tools that will help you deal with them.

Register for this free webinar above or directly at BrightTalk

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts