The Opus Research “Vendors That Matter” series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support and transforming digital experiences.

In this report, Opus Research features Uniphore and its enterprise conversational automation solutions that combine AI, RPA, and front-office automation tools and capabilities.

Conversational Service Automation (CSA) anticipates a major shift in how many enterprises use customer data or metadata as the source of competitive advantage. CSA is poised to help companies realize the full potential of their data while still maintaining and building trust and satisfaction with their customer base.

Dan Miller, Lead Analyst & Founder with Opus Research, outlines how Uniphore’s combination of real-time analytics, process automation, and biometrics define a new category of microservices.

Categories: Conversational Intelligence, White Papers, Intelligent Assistants, Articles