VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value.

Held May 4-5 at the W Union Square Hotel, VBC New York 2015 featured keynote interviews, case studies and real-world implementations using voice biometrics in conjunction with other technologies to support simple, secure and trusted communications over the web, mobile phones and tablets.

Monday, May 4, 2015

1:45 PM  –  2:15 PM
Opportunities, Challenges and Lessons Learned
Based on evaluation of over 150 implementations, serving more than 60 million enrolled individuals, Opus Research will provide an overview and synthesis of what has worked, what needs work and what will take hold in the coming years.

Speaker: Dan Miller, Senior Analyst & Founder, Opus Research
View Presentation

2:15 PM  –  2:45 PM
How Big Data Enables Risk Profiles
An “under-the-hood” view about acquiring data sources to establish risk awareness and business rules that help govern what levels of security enterprises should apply for transactions.

Speaker: Kayvan Alikhani, Senior Director of Technology, RSA
View Presentation

2:45 PM  –  3:15 PM
Case Study: New Service Demonstration
Wells Fargo Bank will use voiceprints as part of multi-factor authentication to support easy authentication of mobile banking users. 

Speaker: Andy Foote, VP & Strategist, Wells Fargo
View Presentation

3:45 PM  –  4:30 PM
Panel: Simple, Secure and Personal
A panel of top executives from solution providers to describe the advantages of deploying voice with other biometrics, authentication factors and business logic to support both online and offline digital commerce. 

Speakers: 

Robert Weideman, General Manager, Nuance Communications

Emilio Martinez, CEO, AGNITiO

Dave Rich, GM Speech & Audio, Intellisis Corporation

Julia Webb, EVP, Sales & Marketing, VoiceVault

Be’eri Mart, VP Sales, Authentication and Fraud Solutions, NICE Systems

4:30 PM  –  5:00 PM
Keynote Case Study: Tangerine
Canadian bank Tangerine recently implemented voice-based authentication for mobile banking clients to provide a convenient, personal and highly secure mobile customer experience. 

Speaker: Vinay Venugopal, Managing Director, IT Strategy, Research & Development, Tangerine
 
Tuesday, May 5, 2015

9:00 AM  –  10:00 AM
Keynote Panel: USAA
Throughout its 92-year history, USAA has distinguished itself by using the latest technologies to provide best in class customer experiences. Most recently, it has led the industry by integrating voice and facial recognition into its mobile app authentication while delivering Omni-channel experiences. These biometrics capabilities directly correlate to their mission of protecting the financial security of their members. This panel will highlight the nuances and the overall success of their biometrics journey, how their member-centric approach to development and design has enabled a capability that has dramatically improved the usability of biometrics for their members.

Speakers: 

John Harris, IT Technical Director, Revolutionary Development Team, USAA

Rochelle Tijerina, Lead Business Advisor, Member Experience Innovation Team, USAA

Casey Royer, Member Experience Business Director, Emerging Channels Organization, USAA
View Presentation

10:00 AM  –  10:45 AM
Panel: Improving the Mobile-First, Multichannel Customer Experience
A panel of customer experience (CX) executives tackle the pressing issues for creating simple, secure communications lines with customers.
Speakers:

Joe Gagnon, SVP and GM of Cloud Solutions, Aspect

Jay Wilpon, SVP, Natural Language Research, Interactions

David W. Anderson, VP & Chief Marketing Officer, Enacomm

Daniel Hong, Senior Director, Product Marketing Strategy, 24/7, Inc

11:00 AM  –  11:30 AM
Biometrics in e-Government
Voiceprints are widely becoming an integral part of efforts to extend government services to previously disenfranchised citizens.
Speaker: Manuel Rojas Montemayor, CEO, Karalundi
View Presentation

11:30 AM  –  12:15 PM
Multi-factor Fusion: Beyond the “Just Add Voice” Approach
This panel of solution providers discuss several approaches to layering voice into multi-modal and multi-factor ID&V software or services. They’ll provide advice on the pros and cons of each so that you can determine what’s best for you.
Speakers:

Rakesh K. Loonkar, Cofounder, Transmit Security

Bernie Brafman, VP Business Development, Sensory

Shawn Edmunds, VP, North America, ValidSoft

1:30 PM  –  2:00 PM
Voice Biometrics: Universal Acceptance in an Enterprise and Beyond
Nuance’s director of voice biometrics product strategy, Brett Beranek, presents the latest case studies of voice biometrics strong adoption around the world in an enterprise and beyond as a smart alternative to PINs and passwords. The presentation will be supported with data from number of customer deployments.

Speaker: Brett Beranek, Director of Product Strategy, Nuance Communications
View Presentation

2:00 PM  –  2:30 PM
Future of Selfie Authentication: The value of 3D face modeling technology to offer high accuracy
Speakers: 
Ronni Guggenheim, Co-Founder & CCO, OneVisage
View Presentation

Identity Assertion: How to authenticate identities and grant access to unlimited websites, doors, vehicles, and any system that requires opening, closing, turning-on and turning-off.

Speaker: Hector Hoyos, Founder, Chairman & CEO, Hoyos Labs
View Presentation

2:30 PM  –  3:15 PM
Faithful to FIDO: A Vendor-Neutral Approach Takes Hold
The “Passwords are Dead” drumbeat is gaining traction as the FIDO Alliance successfully recruits security infrastructure providers, card issuers, payment specialists and others. Yet the Alliance’s long-standing legacy will be the implementation of an approach to multi-channel and multi-factor authentication that is multi-vendor as well.

Speakers:
Brian Wood, Device Security Certification Manager, Samsung
View Presentation

David Harding, CTO and Vice President, ImageWare Systems

Jesus Aragon, VP Business Development and Marketing, AGNITiO

3:30 PM  –  4:00 PM
When Voice Biometrics and Transaction Monitoring Meet
Financial institutions strive for real-time cross-channel authentication. That goal becomes possible when we link voice biometrics for authentication in the contact center with cross-channel transaction analytics and real-time decision-making.

Speakers:

Elad Hoffman, Director of Sales – Analytics, Fraud & Authentication Solutions, NICE Systems

Yair Cohen, Product Manager, Fraud and Cybercrime Solutions, NICE Systems

4:00 PM  –  4:30 PM
What Can Possibly Go Wrong?
A multi-modal biometric approach typically requires trials and errors to get a new product or technology to get things right. And presentations about fantastic results and glowing achievements conveniently don’t address wrong assumptions and unexpected failures that lead to eventual creation of great products and solutions. Speechpro will share some challenges, mistakes and problems that can occur while developing and deploying voice and multi-biometric solutions. 

Speaker: Alexey Khitrov, President & CEO, Speechpro

4:30 PM  –  5:00 PM
Panel: What’s Next?
An interactive, wrap-up discussion to learn what it will take to make voice biometrics an integral part of platforms that promote secure, convenient, trusted commerce.

Categories: Conversational Intelligence, Events, Intelligent Authentication, Articles

Tags: Voice biometrics, authentication, multi-factor authentication, customer experience, Fraud