VBC London 2014 brought together executives and decision-makers who are integrating voice solutions into multi-layered and multi-factor communications for authentication and security. Held November 18-19 at the Tower Hotel, VBC London 2014 featured keynote interviews, case studies and real-world implementations using voice biometrics in conjunction with other technologies to support simple, secure and trusted communications over the web, mobile phones and tablets.
Tuesday, November 18, 2014
1:30 PM – 2:00 PM
Key Findings: Taking Stock of Market Maturity
Opus Research’s founder, Dan Miller, presents the latest census of global voice biometrics deployments including a forecast of industry growth by region, application and vertical markets. In addition, exclusive research will be presented about buying patterns for security and customer care solutions that incorporate voice biometrics.
Speaker: Dan Miller, Senior Analyst & Founder, Opus Research
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2:00 PM – 2:30 PM
Detecting the Threat Horizon for Phone Fraud and Data Breaches
Whether it’s repeated attacks into financial institution call centers, targeting individual employees or consumers directly, or stealing vast of amounts of consumer data through websites and points-of-sale, fraudsters are relentless in pursuing fraud schemes. This session presents the latest techniques used by fraudsters to gain advantage and current methods of operation.
Speaker: Sean Taylor, Senior Systems Engineer, Fraud Detection, RSA
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2:30 PM – 3:15 PM
Voice Biometrics: Case Studies Demonstrate Universal Acceptance
Nuance’s director of voice biometrics product strategy, Brett Beranek, presents the latest case studies of voice biometrics strong adoption around the world as a smart alternative to PINs and passwords. He will support his presentation with a discussion on key customer deployments in 2014: ING Netherlands, Tangerine Bank (Canada), Vodacom South Africa.
Speaker: Brett Beranek, Director of Product Strategy, Nuance
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3:30 PM – 4:15 PM
Achieving the Dream: Simple, Secure Communications Across Multiple Channels
As the world of commerce has gone mobile and digital, financial services providers led the why by supporting trusted communications channels and creating trusted repositories for personal information. In this panel, two distinguished technology planners will share perspectives on the challenges of aligning technology strategy, business processes and personnel planning to support highly personal, friction free and secure conversations.
Speakers:
Matt Smallman, Head of Business Design for Retail Wealth, Financial Planning and Investments, Lloyds Banking Group
Darrius Jones, Executive Director, Emerging Capabilities, USAA
4:15 PM – 5:00 PM
The MasterCard Perspective: A Chat with Paul Trueman
An informal discussion to learn how MasterCard is promoting trusted communications and inclusive commerce around the world. How do they regard alternative approaches to user authentication? Where do biometrics fit? What have they learned from experience?
Speaker: Paul Trueman, Group Head, Enterprise Security Solutions (ESS), MasterCard
Wednesday, November 19, 2014
9:00 AM – 9:45 AM
Featured Keynote: Supporting Strong Authentication over Multiple Channels
Barclays has taken a leadership position in promoting convenient, secure interactions with clients regardless of the whether they mobile, online, telephone or face-to-face. Find out how and why voice biometrics have become critical to the bank’s objective of establishing trusted communications links by quickly recognizing clients at all touchpoints.
Speaker: Anne Grim, Managing Director, Global Client Experience, Barclays
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9:45 AM – 10:30 AM
Solution Showcase: Combining Speech Analytics and Voice Biometrics
Contact center fraud has been controlled through the judicious use of both customer interaction analytics and voice biometrics authentication. The combination has led to dramatic improvement in fraud detection without an appreciable increase in false rejection of legitimate customers.
Speakers:
Moshe Samet, Solution Manager, NICE Systems
Jose Badia, Principal Consultant, Fraud Management, NICE Actimize
10:45 AM – 11:15 AM
The Benefits of Automated Approaches to Testing Voice Biometrics
Successful deployments of voice biometrics create a convenient, personalized customer experience, as well as improved security. In presenting a case study from a recent voice biometrics deployment, this presentation highlight how an automated and comprehensive testing strategy takes the pressure off organizations and helps achieve project goals.
Speaker: Gauthier Delmee, Principal Consultant, Cyara Solutions
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11:15 AM – 11:45 AM
Reducing the Impact of Data Breaches on Financial Institutions
Banks and card issuers are vulnerable to the retail sector’s data breaches which end up as fraud and customer impact at their door. What can be done? Learn how financial institutions are using a special application of voice biometrics to reduce the impact of data breaches.
Speaker: Steve Williams, Senior Director for Fraud and Authentication, Verint Systems
11:45 AM – 12:15 PM
The Active and Passive Use of Voice
This presentation will show how VoiceTrust integrates voice biometrics into business processes by actively prompting the user and/or passively listening into conversations, using phone and data channels and optionally enriching Voice with additional security factors.
Speaker: Hermann Geupel, Managing Director, VoiceTrust
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1:30 PM – 2:15 PM
Multifactor, Multi-Layer Panel: A Day in Your Digital Life
A panel discussion on the trends and best practices for authentication, personalization, transaction authorization and fraud reduction using multiple authentication factors — including other biometrics — to build trust. Experts will describe issues that organizations will need to consider (i.e. what’s on the device? on premises? in the cloud?) when thinking about how to incorporate new authentication mechanisms.
Speakers:
John Marsden, Head of ID and Fraud Business Development, Equifax UK
Tristan Prince, Business Development Manager, iovation
Paul Burmester, Chief Executive Officer, ValidSoft
Richard Hurley, Communications Managers, CIFAS
Dan Miller, Lead Analyst, Opus Research (moderator)
2:15 PM – 2:45 PM
How to Make Authentication Secure … and Fun for Everyone
New omnipresent smartphones and ever improving technologies provide exciting opportunities for user-friendly and secure biometric authentication. The market also has adopted front facing cameras and microphones on smartphones for secure bi-modal experience. Now combining voice biometric and visual communication on a smartphone screen can take authentication to the new level when it comes to security and … fun. This session will review how technologies that leverage real-time, multi-channel communications can deliver the ease of deployment for enterprise customers and fun to end users.
Speaker: Alexey Khitrov, President, SpeechPro, Inc.
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2:45 PM – 3:15 PM
Case Study: e-Government Applications for Voice Authentication
A look into a government initiative by the South African Social Security Agency (SASSA) to integrate voice biometrics-based authentication enabling qualified citizens to receive social security pensions and services.
Speaker: Philippe Vinci, EVP, Marketing & Sales, AGNITiO
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3:45 PM – 4:15 PM
Survey & Panel: Factors Impacting Deployment Plans
Opus Research recently fielded a survey to learn about enterprise plans to deploy voice in their customer care and security systems. In this session, we share results of the survey with a panel of vendors and technology providers and discuss whether their statements reflect the true state of the market.
Speakers:
Dan Miller, Lead Analyst & Founder, Opus Research
Derek Top, Research Director, Opus Research
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4:15 PM – 5:00 PM
Executive Panel: Best Practices & What’s Next
Voice biometrics has evolved from a technology to a set of solutions that span mobile payments, e-commerce, and government services – in addition to e-commerce contact centers. Top voice executives answer what’s working now for implementations and “what’s next?” to make voice biometrics an integral part of platforms that promote secure, convenient, trusted commerce.
Speakers:
Almog Aley-raz, GM & VP Voice Biometrics and Security Solutions, Nuance
Emilio Martinez, CEO, AGNITiO
Alexey Khitrov, President, SpeechPro, Inc.
Adrian Kelly, Chief Product Officer, ValidSoft
Categories: Conversational Intelligence, VBC London 2014, Events, Intelligent Authentication, Articles