VBC London 2013 – Agenda & Presentations

LondonSkyline_smallVBC London (November 6-7, 2013) featured case studies, industry experts, and solutions providers showcasing the latest technologies and strategies to prevent fraud with voice biometrics and multi-factor authentication to improve the customer experience.

Wednesday, November 6, 2013

1:30 PM – 2:00 PM
Secure, Simple & Personal: Voice Authentication
Opening remarks from Opus Research, taking stock of the past, present and future of voice biometric-based technology and markets.
Speaker: Dan Miller, Senior Analyst & Founder, Opus Research
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1:45 PM  –  2:10 PM
Survey Data: Mitigating Fraud and Consumer Acceptance of Voice Biometrics
How contact centres can improve security while reducing customer frustration and cutting time agents spend on authentication. Sabio presents exclusive survey consumer data about contact centre security concerns and the organizational and business opportunities for phone-based voice verification.
Speaker: Peter Galloway, Head of VSS Practice, Sabio
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2:10 PM  –  2:40 PM
How to Choose a Voice Biometrics Engine
Voice biometrics engine evaluations can be both complex and expensive, and many users lack the knowledge to perform them. This session reviews the necessary aspects, costs, and common mistakes made by customers in real life decisions. Costs can be avoided if trusted parties make periodical testing of commercial engines and publish the results, thus reducing decision complexity and providing improved reliability.
Speaker: Emilio Martinez, CEO, Agnitio
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2:40 PM  –  3:00 PM
Reality Check: Top 5 Global Bank Mobile App Deployment
In 2012, a U.S.-based bank deployed voice biometrics as one factor in a multi-factor authentication approach for app login and for countersigning money transfers. This presentation will walk through the evolution of this new voice biometric feature in the bank’s Android / iOS app from initial qualification, to launch and to globalization. The session discusses the ongoing requirements from Fraud, Product and Legal and the overall success metrics.
Speaker: Julia Webb, EVP, Sales & Marketing, VoiceVault
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3:00 PM  –  3:30 PM – Break

3:30 PM  –  4:00 PM
Panel: Impact of Apple Touch ID – A Biometrics Turning Point?
Apple’s iPhone 5s enables owners to activate their smartphones and authorize purchases by touching the home key. This capability, called Touch ID, has kindled renewed interest in how and whether biometric authentication will have mass appeal. What are its strengths? What are the weaknesses? How will it scale? What might hold it back? We’re assembling a panel of industry experts – across banking, mobile, customer care and security – to tackle these topics.
Brendan Treacy, CEO, Vicorp
Jamie Cowper, Sr. Director, Business Development, Nok Nok Labs
Alexey Khitrov, Strategic Development Director, SpeechPro

4:00 PM  –  4:30 PM
The Future of Secure, Mobile Authentication
Mobile devices have the potential to be the universal device to make authentication stronger. But a host of challenges stand in the way for mobile security platforms. What are the key enablers and how does voice fit into a comprehensive mobile security strategy?
Speaker: Daniel Thornhill, VALid® Product Manager, ValidSoft

4:30 PM  –  5:00 PM
Case Study: Tatra Bank
Established as the first private bank in Slovakia, Tatra Bank is currently the country’s third largest bank with more than 160 branches and 3200 employees. Since launching a voice biometrics system in July 2013 for its telephone banking program, known as DIALOG Live, Tatra Bank has created more than 40,000 voice samples in providing simpler, more secure customer verification.
Speaker: Michal Liday, Retail Head, Tatra Banka
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Thursday, November 7, 2013

9:00 AM  –  9:30 AM
Keynote: Powering Security and Easy Authentication in a Multi-Channel World
Security has high value and mitigates high risk in today’s expanding multi-perimeter world. Learn how organizations such as Bank Leumi have benefited from incorporating voice biometrics in their Identity & Verification process. Empowering organizations to deploy cross-channel and multi-factor authentication while delivering an incredibly positive user experience, voice biometrics is poised to become a key authentication tool within web and mobile just as it has within the IVR and call center space.
Speaker: Brett Beranek, Solution Marketing Manager, Nuance Communications
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9:30 AM  –  10:00 AM
Reality Check: Sentiment Plus Voice Authentication in Contact Centers
Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI.
Speaker: Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems

10:00 AM  –  10:30 AM
Next Generation Fraud Detection with Integrated Speech Technologies
Presenting a multi-factor authentication system which combines voice verification with speech recognition technologies and text-to-speech. The system strengthens vocal passwords by integrating security questions as an alternative to one-time passwords. Avea, a leading GSM operator in Turkey with a customer base of 12.8 million, has implemented a call center voice verification system by Sestek registering more than one million vocal passwords in the first year.
Speaker: Professor Levent Arslan, Founder and CEO, Sestek
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10:30 AM  –  11:00 AM – Break

11:00 AM  –  11:45 AM
Financial Roundtable
Commercial banks and brokerages are leaders in imaginative implementation of voice-based and multi-factor authentication for contact centers, online services and mobile. Hear from a panel of financial services executives as they share insights and lessons learned in evaluating alternatives, selecting solutions providers and preparing employees and customers for the roll-out of voice biometrics-based solutions.
Andrew Foote, Strategist, Wells Fargo
Greg Williamson, VP, Authentication Product Development, MasterCard
Shirley Inscoe, Senior Analyst, Aite Group
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11:45 AM  –  12:15 PM
Reality Check: The Power of a Black List, the Promise of a White List
Financial services companies are finding out that they can reduce fraud loss by quickly detecting imposters. But that is just the start of the story. Learn how the combination of multiple factors can lead to lower financial losses.
Mark Lazar, CEO, Victrio, Inc.
Steve Williams, Senior Director, Desktop & Process Analytics Practice, Verint

12:15 PM  –  1:30 PM – Lunch

1:30 PM  –  2:00 PM
Panel: Lightning Round – Exploiting Adjacent Opportunities
As e-commerce migrates increasingly to mobile and social networks, it fuels the need for strong, convenient authentication and access control. The opportunities for voice biometrics should be obvious. This panel will discuss where voice fits with Big Data, social networks, the cloud and other factors shaping the future of trusted communications and commerce.
Emmanuelle Filsjean, Global Head of Marketing, ValidSoft
Peter Hauser, CCO, VoiceTrust
Steve Higgs, Technical Executive, IBM

2:00 PM  –  2:30 PM
Identity & Authentication in a Post-Password World
Traditional approaches to verifying one’s identity through passwords, PINs, and plastic cards are fraught with usability and security flaws, increasing the need for alternatives. Digital money and identity expert David Birch presents a new world view of personal identity management and what role voice biometrics will play within the larger group of potential authentication approaches.
Speaker: David Birch, Director, Consult Hyperion
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2:30 PM  –  3:00 PM
Voice is Not Enough
How voice biometrics can be combined with other authentication factors to build trust.
Speaker: Guy Cooper, CEO, Qivox
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3:00 PM  –  3:30 PM – Break

3:30 PM  –  4:00 PM
Reality Check: e-Government Applications for Voice Authentication
A look into a government initiative to integrate voiceprints into a national ID database enabling qualified citizens to receive aid money, pensions or cast a vote in national elections with just a telephone call.
Speaker: Hermann Geupel, Managing Director, VoiceTrust
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4:00 PM  –  4:30 PM
Reality Check: The Case for Bimodal Authentication
Demonstrating a novel way to combine voice plus facial recognition to achieve very high levels of confidence when authenticating the identity of individuals carrying out personalized commerce, communications and collaboration.
Speaker: Bryan Chaney, VP Sales & Marketing, SpeechPro
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4:30 PM  –  5:00 PM
Executive Panel: Where We’re At and Where We’re Going
Voice biometrics has evolved from a technology to a set of solutions that span mobile commerce, home electronics and automotive marketplaces – in addition to e-commerce contact centers. Top voice biometric engine providers answer “what’s next?” for their products, companies, partners and customers, paying special attention to what it will take to make voice biometrics an integral part of platforms that promote secure, convenient, trusted commerce.
Nik Stanbridge, VP, Product Development, VoiceVault
Vipul Vyas, VP, Client Development, Victrio+Verint
Almog Aley-raz, GM & VP Voice Biometrics and Security Solutions, Nuance

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