Last week, Dan York (Director of Conversations with Voxeo) interviewed Dan Miller (Senior Analyst, Opus Research) about the upcoming Voice Biometrics Conference on May 4-5 at the Hyatt Regency Jersey City. They spoke about the history of the conference, the kinds of presentations that will be at the event and what attendees will learn. Watch the interview:
Categories: Articles
Opus Research Report: Why Customer Experience Needs an AI Agent Control Plane 
Zendesk’s Big Bet on Owning the Resolution Layer 
What Production-Grade Agentic CX Actually Looks Like 
Beyond AI Agents: Building the CX Control Plane