One of the few remaining independent local exchange carriers, Cincinnati Bell, has selected Yap’s Voice2Text as the basis for its voicemail transcription service. According to this press release, Yap will be transcribing incoming voicemail messages for Cincinatti Bell’s wireless subscribers and delivering the messages as SMS-based text messages or as email. The service is fully-automated and Cincinnati Bell offers on a monthly subscription basis for
$4.99
for 25
message
conversions
, or $5.99
for “unlimited” conversions.
Cincinnati Bell has roughly 500,000 wireless subscribers in its metropolitan region.
Categories: Articles
Claude Managed Agents and the Parts of CX Automation That Shouldn’t Last
Oracle’s Service Manager Workspace Hints at an AI Control Layer for Service Operations
The Proof-of-Value Scoreboard: Measuring What Matters for BPO AI
Zoom’s Next Act Runs Through CX