Sales of voice biometric-based solutions took a trajectory that was bound to disappoint in 2007. While there continue to be solid sales of enterprise solutions (primarily password reset) across multiple verticals and business sizes, the breakthrough to mass market, customer-facing solutions has been elusive. In the coming years, stepped up security requirements, coupled with the growth of mobile data access and commerce, will propel demand for voice-based authentication solutions and services. Thus far the speed of adoption has been slowed by confusion over technical approaches and concerns about competition or compatibility with existing infrastructure and protocols.

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