Conversations between customers and businesses provide a rich source of insights to improve outcomes for product development, marketing, sales, and customer support. Opus Research calls the content of these sources or repositories “Conversational Intelligence” (CI).

Successful Conversational Intelligence initiatives promote collaboration, accelerate sales, enhance employee productivity and job satisfaction, enable agent training, improve chatbots and intelligent assistants, and provide a defined competitive advantage.

In this document, Opus Research evaluates the services and strategic potential of 15 firms who surface insights from first-party conversational data and offer technologies and solutions to help brands and businesses make the most of Conversational Intelligence.

Featured Research Reports are available for clients and registered users only.

Click Here to View the Report Summary

For more information on becoming an Opus Research client or to purchase the report, please contact Pete Headrick (pheadrick@opusresearch.net, +1-415-904-7666).

Categories: Featured Research, Conversational Intelligence, Intelligent Assistants, Articles