Since 2015, Opus Research has been producing the “Decision Makers’ Guide to Enterprise Intelligent Assistants” to describe how natural-language-powered, automated self-service resources for chatbots, voicebots and virtual assistants can offer consistent answers and responses to queries on behalf of brands and enterprise companies.

Today, both the market and technologies for Conversational AI have evolved from risky to robust. Intelligent Assistants are now part of nearly every firm’s strategy to improve the customer experience and employee productivity across all digital channels. Companies implementing exemplary intelligent assistants now put a premium on open platforms, integration and orchestration tools, omnichannel support, and the real-world ability to scale

In this report, Dan Miller, lead analyst and founder, and Derek Top, research director with Opus Research, present a comprehensive assessment of enterprise-grade intelligent assistants that support customer care, self-service, messaging, and employee assistance. This report evaluates 13 firms to better understand enabling platforms and technology, integration points and scalability, track record, and future vision for Conversational AI.

Featured Research Reports are available for clients and registered users only.

Click Here to View the Report Summary

For more information on becoming an Opus Research client or to purchase the report, please contact Pete Headrick (pheadrick@opusresearch.net, +1-415-904-7666).

Categories: Featured Research, Reports, Conversational Intelligence, Intelligent Assistants, Articles