This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.
Voice biometrics
Webinar: “Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It”
A rapidly evolving threat landscape including Deepfakes and Synthetic Voice can take advantage of security holes within business organizations (Webinar | April 18)
Introducing bAIometrics: biometrics with {AI} inside
Modality-specific biometrics such as voice, finger, and facial are leveraging machine learning and deep neural networking for a far more efficient, multi-modal, context aware authentication — dare we say “bAIometrics”
Voice Biometrics-Plus: A Six-Month Assessment
New developments and product introductions in voice-based authentication technologies reflect an acceleration in the adoption of solutions for authentication, identification and fraud reduction driven by greater capabilities and reliability.
BBC Prank of HSBC Voice ID System Overlooks Millions of Successful Authentications
While a BBC reporter may have recently fooled HSBC’s Voice ID system by having his twin brother impersonate his voice, Opus Research believes voice authentication and fraud detection is here to stay and will grow significantly.
Opus Research Welcomes Ravin Sanjith As Intelligent Authentication Program Director
A dynamic coverage area calls for a dynamic leader and Ravin Sanjith meets and exceeds that requirement for Opus Research’s Intelligent Authentication program.
Webinar: “Getting Voice Biometrics Authentication Right in Financial Services”
On Thursday, June 8th, join Interactions and Opus Research as they describe the steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience.
Santander Unveils Voice Payment Technology for Mobile Banking App
Santander releases an updated SmartBank app becoming the first UK banking firm to deploy voice payment technology to enable customers to make transfers using voice and taking steps to deliver a future banking experience.
Interactions Adds Voice Biometrics to Curo Platform
By adding caller authentication to the Curo Speech and Language Platform, Interactions is offering a customer care solution that reduces fraud, controls costs and enhances customer experience.
How Talk Talk Group Introduced Intelligent Self-Service to Transform the Customer Experience
With more then 4 million customers, UK’s Talk Talk Group is committed to improving the customer experience by pursuing strategies for intelligent authentication and intelligent assistance. [VIDEO]