If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Nuance
Introducing bAIometrics: biometrics with {AI} inside
Modality-specific biometrics such as voice, finger, and facial are leveraging machine learning and deep neural networking for a far more efficient, multi-modal, context aware authentication — dare we say “bAIometrics”
Voice Biometrics-Plus: A Six-Month Assessment
New developments and product introductions in voice-based authentication technologies reflect an acceleration in the adoption of solutions for authentication, identification and fraud reduction driven by greater capabilities and reliability.
How Swedbank’s Virtual Assistant Benefits Customers and Agents
Swedbank’s virtual assistant engages in automated conversations to solve customers’ problems and helps employees deliver next best actions to improve customer care. [VIDEO]
How U.S. Bank Uses Voice Navigation for Mobile Banking
Learn about the process U.S. Bank followed to vet, integrate, and pilot voice navigation for one of its mobile banking apps, sharing business results and overall learning objectives. [VIDEO]
Dutch Firm ING Launches Mobile Banking App with Voice Authentication
With more than 100,000 users of its mobile banking app, ING integrates voice biometrics into a customer care strategy for intelligent authentication and intelligent assistance.
Eastern Bank Features Voice Biometrics for Authenticating Banking Customers
In what’s considered a first among North American banks, Massachusetts-based Eastern Bank has publicly unveiled a voice biometrics system for passively authenticating callers into its customer service centers.
India’s ICICI Bank Launches Voice Biometrics for Phone Banking
ICICI Bank becomes the first bank in India to deploy voice biometrics authentication to verify phone-based customers paying bills or transferring funds between accounts.
Voice Biometrics Proving to be of Interest at Consumer Electronics Show
When voice biometrics goes mainstream it will be on the coattails of several burgeoning phenomena that are on display in Las Vegas at CES.
How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.