Cisco is acquiring MindMeld (formerly ExpectLabs), whose CEO and founder Tim Tuttle has been one of the most eloquent proponents of using computers to understand what people say accurately and at scale.
machine learning
Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
In this free webinar on April 6th, Opus Research and CX Company will demystify what AI and machine learning means for your organization and identify key steps in building an intelligent assistance strategy to deliver cost savings and a better customer experience.
Baidu’s Recent Hire of AI Expert Signals Commitment to Bot Technology and Intelligent Assistants
With the hiring of former Microsoft Executive Vice President Qu Li, Baidu is making a significant push into building products and services for conversational bots, smart home assistants and self-driving cars.
X.ai Launches Professional Edition, An Intelligent Assistant for Scheduling Tasks
By democratizing access to a master meeting scheduler, x.ai’s launch of a Professional edition marks a significant milestone for artificial intelligence in the enterprise.
Connecting Splunk’s Use of Predictive Machine Learning with Intelligent Assistance
In using Splunk’s machine learning tools to predict customer behaviors, Dunkin’ Donuts has a tremendous opportunity to leverage those insights for intelligent assistants.
For Salesforce, Intelligent Assistance Has a Name: Einstein
With Einstein, Salesforce has taken huge steps to infuse its core, cloud-based CRM resources with an omnipresent Intelligent Assistant (IA).
How Intelligent Assistance Could Benefit From Differential Privacy
Differential privacy allows the collection of massive amounts of data, while protecting the privacy of the individual. As intelligent assistants glean deep learning algorithims, will they also protect privacy of users?
How Intelligent Assistance Redefines Self-Service
In the age of bots, messaging apps, and other Conversational Commerce vehicles, keeping pace with customer self-service expectations requires vision, commitment, and probably a bit of daring.
Bots, AI and Conversational UIs Top List of Hot Topics at #IA-Squared
The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
IBM’s New Watson Group to be a $2 Billion Dollar Boon to Conversational Commerce
IBM is taking dramatic steps to insure that Watson, its cloud-based set of computing, communications and analytic resources, will be broadly ingrained into the conversational interface between companies and their customers, employees or other stakeholders.