NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
intelligent Assistants
Why Text-Based Commerce is the Future of Intelligent Assistance for Facebook and WeChat
As mobile becomes the preferred way of joining the connected world, will chat and text-based messaging apps be the primary user interface (UI) for intelligent assistance?
Opus Research Welcomes Amy Stapleton to our Intelligent Assistants Team
Today, I’m pleased to announce that Amy is joining the Opus Research team as an analyst for our Intelligent Assistants research group.
Ticketmaster International Turns to Intelligent Assistants for Online Sales Support
As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
2015 Enterprise Intelligent Assistant and VPA Retrospective
Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.
Motion AI Looks to Disrupt Intelligent Assistant Market
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
Intelligent Assistants = Artificial Intelligence for Customer Care
At Opus Research’s recent Intelligent Assistants Conference in New York (IAC-New York), more than 30 speakers provided a snapshot of the state of the current Intelligent Assistants (IA) landscape, and defined future trends.
Nuance Launches Mix: An IA Development Platform For the Internet of Things
Nuance Mix is a Web-based development environment that enables software and app developers to add speech rec, natural language understanding (NLU) and conversational interactions to IoT.
MindMeld 2.0 Signals Greater Accuracy and Scale for Intelligent Assistants
MindMeld (formerly ExpectLabs) introduces a new platform to “achieve scale” as growth in voice and natural language search and device control accelerates in the coming years.