The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
Guests of the luxury hotelier Radisson Blu Edwardian have a new way to get fast self-service or assistance from the hotel staff by texting “Edward,” an automated Intelligent Assistant.
Facebook and [24]7 jointly offer a new service that makes it possible for enterprise chat agents (both live and automated) to join a Facebook Messenger-based conversation while carrying out digital commerce.
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
The epicenter of IBM Watson’s developer support efforts (as well as the headquarters for its Watson-based Commerce efforts) is moving to San Francisco
IAC 2015 features executives from leading brands describing how virtual assistants for web chat, mobile apps, contact centers and e-commerce increase customer satisfaction, reduce costs and meet tangible business objectives.
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
Google and Facebook are stirring up activity in the realm of Intelligent Assistance.
Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.