inteligent assistants

Cisco’s Dialog Takes Customer Service Beyond the Conversation

By Sheila Mcgee-Smith on October 27, 2026

At WebexOne in Austin, Texas, October 5–8, 2026, Cisco announced Dialog, a new software layer for its Webex AI Agent platform designed to extend customer service AI beyond individual conversations. Dialog maintains customer context and coordinates work across AI agents,… Read More ›

What Does Viv Mean for Brands and Customer Care Managers?

By Amy Stapleton on May 11, 2016

With a ground-breaking ability to generate code that anticipates complex user queries, Viv offers brands an immediate need to get into the “inner circle” of preferred providers to integrate with intelligent assistant ecosystems.