Atos has entered the intelligent assistant market with a cloud-based solution packaged as the Digital Customer Experience Transformation (DCXT) platform.
customer experience
Lionbridge’s GeoFluent Supports OmniLingual, OmniChannel Intelligent Assistance
Lionbridge is set on bringing the idea of omnichannel and “omnilingual” conversations into the Intelligent Assistants domain.
Ticketmaster International Turns to Intelligent Assistants for Online Sales Support
As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
Power to the People: BC Hydro’s Intelligent Assistant Helps Meet Customer Needs
Greg Stanway, manager of customer strategy & projects at BC Hydro, outlines why the largest electric utility company in Western Canada has deployed a customer-centric, self-service solution for its 4 million customers. [VIDEO]
Genesys’ AppFoundry to be Hot Bed for Intelligent Assistants
One of the highlights of Genesys’ G-Force was a presentation of the newly launched AppFoundry delivered by Jim Kraeutler, Sr. Director of Innovations and AppFoundry impresario.
PARC Unveils How Intelligent Assistants Will Transform the Customer Experience
PARC CEO Steve Hoover presents how intelligent assistants will transform the way enterprises interact with customers across all touch points, from the retail environment to customer care to personalized products and services. [VIDEO]
Intelligent Assistants Conference NYC 2015 – Agenda & Presentations
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
Intelligent Assistants Awards Honor Best-in-Class Automated Self-Service Systems
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.