In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.
The largest financial institution in Canada has determined that the time has come to make passive voice-based authentication available to its 18 million clients.
Customers of Manulife Bank can use their own words for automated self service and the company’s financial advisors can use voice-based authentication to gain access to customer care.
Devised to allow secure access and authorization without requiring users to touch devices or enter passwords, Sensory’s mobile software is in compliance with the FIDO Alliance’s standards-based, open protocol.
A critical Opus Research report for enterprises to understand how to get the best return on investment when considering testing options for voice biometrics, including what to test for, how to test, and why voice is different.
VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value. See the agenda and select presentations.
The world of digital commerce has realized that “who you are” matters much more than “what you know” and “what you have” when it comes to supporting trusted mobile commerce.
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Investec, a “specialist bank and asset manager” serving clients in the UK and Australia as well as South Africa, is replacing an authentication system that depended on PINs, passwords or challenge questions.