Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
Artificial Intelligence
Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.
Experienced Executives Talk about Intelligent Assistants’ Impact on CX (and Their Bottom Lines)
With “voice-first” devices in 10 million homes answering to “Alexa”, “OK Google” or simply “Computer”, the #IAConfLondon is the place to meet the people that are defining the best ways to incorporate Intelligent Assistants into your customer care strategies.
Vertical Depth to Drive Popularity and Use of Bots and Intelligent Assistants
To make the leap from simple chatbot to helpful advisor, intelligent assistants require deep expertise in a specific business domain.
WSJ Interviews Luminaries on Pace and Impact of AI Expansion
In an interview with the Wall Street Journal, Andrew Ng, chief scientist at Baidu, and Neil Jacobstein, chair of AI and robotics at Singularity University, discuss the future possibilities of artificial intelligence. What does it all mean for customer care and digital commerce professionals?
H&R Block and Raymond James Offer Automated Personal Advisors for Financial Management
By combining natural language understanding with deep, but narrowly-focused, domain expertise, intelligent assistant “personal advisors” are helping people file taxes and becoming “robo-advisors” for financial guidance.
Baidu’s Recent Hire of AI Expert Signals Commitment to Bot Technology and Intelligent Assistants
With the hiring of former Microsoft Executive Vice President Qu Li, Baidu is making a significant push into building products and services for conversational bots, smart home assistants and self-driving cars.
X.ai Launches Professional Edition, An Intelligent Assistant for Scheduling Tasks
By democratizing access to a master meeting scheduler, x.ai’s launch of a Professional edition marks a significant milestone for artificial intelligence in the enterprise.
Making Voice Great Again: A Ubiquitous User Interface for AI
Voice is ubiquitous and is the sole modality to take command of electronic devices in the home, and command centers in cars, kiosks, offices and public places.
Dreamforce Showcases the Possibilities of Salesforce Einstein
With a coming-out party at Dreamforce 16, Einstein is mainstreaming artificial intelligence as a viable business tool in developing and maintaining customer relationships.