The combined technologies complement Uniphore’s X Platform “fusing” voice and text-based conversational data with visual and tonal metadata to derive insights that foster better customer understanding.
AI
Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.
Commoditization Chronicles: How OpenAI’s Whisper Will Make Robust Voice User Interfaces Ubiquitous
Lost in the hoopla surrounding the uptake of DALL-E 3 is the open sourcing of another OpenAI product, Whisper, a general-purpose speech recognition model trained on a large dataset of diverse audio.
On DALL·E, the Controversial AI Slot Machine for your Imagination
DALL·E is a powerful example of how humans will explore, interpret, and communicate their imaginations with deeply satisfying and accessible natural language tooling.
The Future of Intelligent Assistance Blends Artificial Intelligence and Human Touch
Recent announcements from Nuance, Genesys, IBM and LivePerson underscore how companies are finding huge benefits in combining artificial intelligence tools and human workers to improve customer service.
IBM Makes Watson Smart on Financial Regulations
With Watson Regulatory Compliance, IBM aims to help compliance professionals wade through massive amounts of financial regulation data using machine learning and the power of intelligent assistance to execute a complex job.
Facebook & Amazon Put Resources Behind Making Bots More Conversational
As “voice first” continues to gain momentum, Facebook and Amazon are leading efforts to make conversational interactions with artificially intelligent automated assistants more natural and seamless.
Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.
Bing Business Bots: Powering Intelligent Assistance for Small Businesses
With a full suite of natural language understanding, artificial intelligence, and bot building tools, Bing Business Bots is an obvious yet brilliant service offered by Microsoft for small businesses.
Intelligent Assistants Conference London 2017 – Agenda & Presentations
Hosted by Opus Research, IA Conference London 2017 featured leading brands and enterprises, including Dixons Carphone, Amazon, Skyscanner, T-Mobile, Google, BGl Group, HSBC and others, defining the role of intelligent assistants as ubiquitous, conversational user interfaces.