Recent Posts - page 98
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Finally, Vlingo and Nuance Settle Their Differences Out of Court; Turn Full Attention to the Conversational User Interface
One step’s done and another’s begun as Nuance announces plans to acquire rival virtual assistant provider, Vlingo.
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That Didn’t Take Long! Siri-based Comparison Shopping Adds Best Buy Catalog
Spoken queries to Siri regarding electronic gadgets, appliances, games and computers will result in a display of responses that include the the SKUs (stock keeping units) in Best Buy’s catalog
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Conversational Commerce in 2012: Emphasizing the “Self” in Self Service
In 2011, the idea of “self-service” is morphing from a derogatory term about automated handling of calls into an IVR or contact center and has transformed into the preferred point of arrival for users of the mobile, multimodal Internet.
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Teletech Reselling Salesforce.com’s Service Cloud
Business process outsourcing (BPO) specialist Teletech has reached an agreement whereby it will resell features, capabilities and components hosted in Salesforce.com’s Service Cloud.
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Voxeo Pumps Up Developer Support With Voxeo Connect Program
Voxeo has formally launched the Voxeo Connect program offering go-to-market partners, including solution providers, resellers and systems integrators.
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New Report: Siri and the New Speech Imperative
Siri is being covered in most of the business and popular press as a “mobile assistant.” But its long-term impact is tightly bound to how end-users discover, define, and get comfortable of new ways to control devices, navigate content and carry out daily activities through mobile devices.
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$17 Million Series C Financing Vote of Confidence in Twilio and “Conversations as a Platform”
Two of its three Series B investors our upping their ante in Twilio, providing cash to fuel the three-year-old company’s international expansion and growth in support of a community of telco application developers.
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With xBox+Kinect+Tellme+Bing, Microsoft Offers Conversational Control of TV Content
As of today, people can use their voices, in conjunction with an xBox 360, Kinect motion detection and Bing Search, to take command and navigate the growing variety of content offered through TV screens.
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West to Acquire HyperCube LLC; Tackle Network Reliability for Multichannel, Mobile e-Commerce
West Corporation’s pending acquisition of HyperCube brings to light a very important “ground truth” in the world of Conversational Commerce.
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Salmat Makes Big Move to Avaya
In a pre-holiday-rock-your-world moment, Avaya and Salmat jointly announced a multi-million dollar (meaning between $10 and $20 million) deal whereby the Australian contact center outsourcer would replace its Genesys-based platform with “a broad suite of Avaya technology and expertise.”