Recent Posts - page 99
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Enterprise Readiness Series: The Case for Passive, Voice-Based Authentication
Featured Research Today’s customer authentication methods are from another age. Opus Research interviewed security and customer care professionals in Global 100 companies to learn about their perception and attitudes toward passive authentication of customers using voice. Respondents provided insights into… Read More ›
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U.S. Bank Deploys Nuance’s Nina Mobile
On April 23rd U.S. Bank, the 5th largest commercial bank in the United States, reported that it is piloting a branded version of Nuance Communications’ Nina(TM) Mobile to support a speech-enabled mobile virtual assistant.
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Cisco: Contact Centers Bring Humans into The “Internet of Everything”
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.
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Webcast: Fulfilling the Promise of Voice Authentication – The Passive Approach
A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable “passive” authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication. Participants in this free webinar learn about… Read More ›
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Financial Services Roundtable Highlights Program at Voice Biometrics Conference San Francisco
Panelists from Vanguard, Union Bank, Bank of the West, PayPal and Google to discuss need for multifactor authentication in mobile banking and e-commerce
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Virtual Assistant Update: Amazon Buys EVI for $26 Million; Speech-enabled Shopping is on its Way
Amazon appears to have bought mobile virtual assistant developer EVI (formerly TrueKnowledge) for $26 million.
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Now It Can Be Told: AT&T Watson Provides the Voice For Interactions
Interactions and AT&T let it be known that the AT&T Watson(sm) portfolio of speech processing, natural language understanding and text-to-speech rendering are foundational to Interactions’ highly human-sounding self-service resources.
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Twilio API Now Serves as Conduit into Google’s App Engine
Twilio has joined the Google Cloud Platform Partner Program, making them the first provider of an API through which Google’s community of developers can integrate SMS text messaging and voice calling into their applications.
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Nuance Voice Ads Debut: Back to the Future of Voice-based Interactive Advertising
Nuance is launching a Conversational Ad initiative with Nuance Voice Ads.