Recent Posts - page 84
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Avaya Acquisition Brings Flexible Management of Social Media, Contact Center and Enterprise
Avaya is purchasing Israeli enterprise software developer ITNavigator, a go-to-market partner whose software is already in use as Avaya Contact Center Control Manager, for an undisclosed sum.
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Research Report: “Strong Authentication for Mobile Commerce”
Voice biometrics can be an effective way to combat imposters who use phone-based channels to perpetrate identity theft and “merchant fraud.”
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The Meaning of Mayday and its High Profile on the New Kindle Fire HDX Line from Amazon
The Mayday button is a radical change in the customer care paradigm.
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Webcast: “Steps to Make Voice Authentication Mainstream”
Ways to integrate voice into mobile and multi-factor authentication initiatives and see the potential to make voice-based authentication foundational to personalized mobile services.
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Twitter, Motorola Solutions and Boingo Wireless Join Google and Nokia at Place Conference
Place 2013: The Indoor Marketing Summit is the first event to take a comprehensive look at indoor location, marketing and analytics from a business perspective as well as the broader implications of indoor location for the entire digital marketing ecosystem.
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Webcast: “The Business Case for Passive, Voice-Based Authentication”
Join Opus Research and NICE Systems for a fact-filled discussion of passive voice authentication. Companies deploy this technology in the contact center to overcome adoption barriers and garner financial and operational benefits that pave the way for bringing strong authentication… Read More ›
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The Conversational Cloud: Beyond the Hosted Contact Center
Customer care and self-service strategies now leverage Big Data, Predictive Analytics, Machine Learning and Natural Language Processing to foster simple, speedy task completion and customer empowerment.
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Biometric-based Authentication is Front-and-Center on Apple’s iPhone 5s
Apple’s iPhone 5s will be remembered as the personal communications device that got people engaged in serious discussions of the virtues of biometric authentication at scale.
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Reflections on SpeechTek 2013: Attention Turning to Role(s) of Speech-enabled, Intelligent Systems
Self-service professionals, speech scientists and VUI (voice user interface) experts, alike, are grappling with a new set of challenges borne of the need to support search, command and control and e-commerce in a “post-PC” but “pre-PVA” world.
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Subtracting Siri Would Be a Mistake
Piper Jaffray’s Analyst Gene Munster reportedly issued a research note to clients speculating that Apple will exclude Siri from a forthcoming, low-cost version of the iPhone 5. Upon reflection it is my belief that such a tactic would be a big mistake.