Recent Posts - page 83
-
Aspect Introduces Zipwire: Cloud-based Contact Center based on Voxeo
Aspect is aggressively marketing a robust, cloud-based contact center service called Zipwire, based on Voxeo’s core technologies.
-
IBM Moves Watson to The Cloud, Lures Developers and Creates an Instant Ecosystem
IBM is following its own best practice as it moves the “cognitive computing” tools and resources that comprises Jeopardy-winning Watson into a developer-accessible, cloud-based resource.
-
Next-Gen Dragon Drive’ Hybrid Approach Promises Drivers More Flexibility and Options
Nuance Communications has released its “Next Generation Dragon Drive” integrating the fruits of its acquisition of Tweddle Connect with its broadly deployed line of Dragon-branded automotive offerings.
-
VBC London 2013 – Agenda & Presentations
VBC London (November 6-7, 2013) featured case studies, industry experts, and solutions providers showcasing the latest technologies and strategies to prevent fraud with voice biometrics and multi-factor authentication to improve the customer experience.
-
Verint To Buy Victrio, Bring Risk-based Fraud Reduction to Financial Institutions and Beyond
Verint Systems Inc., a global leader in contact center monitoring, recording, analytics and “enterprise intelligence”, has agreed to acquire voice-based fraud prevention specialist Victrio.
-
Research Report: “The Case for Bimodal Authentication”
Opus Research report details how to combine voice biometrics plus facial recognition to achieve a high-level of authentication for personalized commerce, communications and collaboration.
-
Acquisition of SoCoCare is Game Changer for Five9 and the CloudCenter Crowd
Five9, which has been vying for share among scores of cloud-based solutions providers (which I call “the CloudCenter Crowd”) has acquired SoCoCare
-
Place 2013 – Agenda & Presentations
Place 2013 brought together the entire spectrum of companies building the indoor location ecosystem. Retailers, technology vendors, mobile developers, data providers, advertisers, agencies, and investors attended this unique, one-day event at the Palace Hotel in San Francisco and was the first-of-its-kind anywhere.
-
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
-
New from Contact Solutions – My:Time Is Quantum Leap for Mobile Customer Care
Hosted voice and self-service specialist Contact Solutions has debuted a new service platform called My:Time.