Recent Posts - page 82
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Sochi Showcases The Power of Avaya’s Fabric-Enabled Network to Fuel Innovation
Avaya’s approach to supporting multiple high-speed digital networks to support communications and collaboration at the Olympic Games will have profound implications for supporting multiple, multichannel conversations between companies and their customers.
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Opus Research Report: “Mapping the Indoor Marketing Opportunity”
Offline analytics and indoor location will change the way that retailers, venue owners, manufacturers and brands think about operations, marketing and the customer experience. Opus Research predicts the market for indoor location and place-based marketing and advertising to surpass $10 billion by 2018.
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Aquisition of UserEvents Is Part of Predictable Transformation at LiveOps
Observing that it has seen 55% growth in its core platform revenue over the past two years, Redwood City-based LiveOps is undergoing some fundamental, though predictable, changes.
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Opus Research Intelliview: Evaluating Enterprise Virtual Assistants
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
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IBM’s New Watson Group to be a $2 Billion Dollar Boon to Conversational Commerce
IBM is taking dramatic steps to insure that Watson, its cloud-based set of computing, communications and analytic resources, will be broadly ingrained into the conversational interface between companies and their customers, employees or other stakeholders.
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Nuance’s Connected Cloud Adopts a High Profile at CES; Foundation for Intelligent Virtual Assistants for Mobile, Autos and Home
Nuance Communications has launched a number of new products and partnerships at the Consumer Electronics Show (CES) in Las Vegas.
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10 Trends to Watch: Conversational Commerce 2014
Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.
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Speech Analytics Firm Fonetic Targets Dodd-Frank Compliance, Adds Voice Biometrics
Fonetic’s technology takes unstructured data from voice, email and chat interactions to create a searchable database to comply with Dodd-Frank.
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Genesys Stratefies its Platform Strategy into Three Tiers
Genesys Labs has organized a set of contact center capabilities into three distinct “editions.”
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Video: Impact of Voice Biometrics on Customer Experience, Fraud Prevention
DBS, ING Bank, Vodafone, Australian National Tax Office, Aite Group share their insights on the value proposition for voice biometrics.