Recent Posts - page 81
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Beyond Siri: The Future of Intelligent Assistants is Viv
Siri’s co-founder Dag Kittlaus shares details of his new project, Viv Labs, a more sophisticated intelligent assistant that purports to be the “intelligent interface to everything.”
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InLocation Alliance Highlights Three Use Cases for Indoor Location
The In-Location Alliance, a consortium that includes Qualcomm, Samsung, Sony Mobile, Nokia, Cisco, Broadcom and CSR among its members, announced three winners of its “Best Use Case Contest” demonstrating the growing market potential for indoor positioning.
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LiveOps Patent for “Multichannel Pivoting” Marks a Big Step for Intelligent Assistance
Live Ops is granted U.S. Patent 8,929,536 (granted in January) for “an efficient multi-channel pivoting among synchronous and asynchronous communication channels during a communication session.”
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In All Sirius-ness, What We Can Learn from an “Open Source Siri”
Researchers at Clarity Labs at the University of Michigan recently launched Sirius, which they refer to as “an open end-to-end standalone speech and vision based intelligent personal assistant (IPA)….”
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Cisco Debuts Context Service at Enterprise Connect: Showcases Symbiosis between UC, CCTR and CX
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.
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Authentify Targets Healthcare Market Pairing with LifeMed ID Mobile App
With healthcare fraud on the rise, Authentify and LifeMed work together on a mobile app to authenticate patients’ identities, increase data accuracy, and automate registration workflows.
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How USAA Protects Member Security with Multi-factor Authentication
USAA to present keynote panel at VBC New York (May 4-5) on what it takes to develop a customer-centric approach for authentication strategies.
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Aspect’s Brings “Context Cookies” to the Contact Center
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
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A Watch Made in Heaven for Siri
Among the features that distinguish the Apple Watch from Pebble and Samsung’s Galaxy Gear, is its ability to serve as a platform for Siri.
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Nexidia at “Inflection Point”; Credits Advanced Compliance Management
Based on reports of recent multi-million dollar “wins” that span telecommunications, hospitality and financial services, it is clear that Nexidia’s customers are catching on to the power of “state-of-the-art” interactions analytics.