Recent Posts - page 81

• Solariat Acquisition brings Social Media Analytics into the Genesys Customer Experience Platform

  By Dan Miller on March 25, 2014 • ( 9 )

  

  Genesys has acquired the assets of social listening and analytics specialist Solariat for an undisclosed sum.

• Why I Joined Opus Research. It’s Heresy!

  By Tim Moynihan on March 24, 2014 • ( 4 )

  

  Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.

• Blue KC Taps IntelliResponse for Website Questions about Affordable Care Act

  By Derek Top on March 18, 2014 • ( 8 )

  

  Blue Cross and Blue Shield of Kansas City (Blue KC) is touting the use of virtual agents for a “more engaging online experience

• Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering

  By Dan Miller on March 13, 2014 • ( 1 )

  In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).

• CaféX Fusion: Real-time Customer Care Software that Delivers on WebRTC’s Hype

  By Dan Miller on February 23, 2014 • ( 7 )

  

  CaféX’s products deliver on WebRTC’s promise of initiating a live stream of audio or video from a Web browser without requiring a customer to download and install a client or plug in.

• Microsoft’s Silent, But Cortana is Getting Ready to Replace Bing on Windows Phones

  By Dan Miller on February 20, 2014

  

  without confirmation from Microsoft), the fictional artificially intelligent being that first appeared in the xBox videogame “HALO: Combat Evolved” and its sequels, is being recruited to be the “Siri-equivalent” for Windows-based phones and tablets.

• Banco Santander Mexico to Keynote Voice Biometrics Conference San Francisco 2014

  By Derek Top on February 18, 2014 • ( 1 )

  

  Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›

• Webcast: “Evaluating Enterprise Virtual Assistant Options”

  By Derek Top on February 14, 2014 • ( 3 )

  Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.

• Sestek Invests in Enterprise Intelligent Assistant Marketplace with 30% Stake in Botego

  By Dan Miller on February 13, 2014 • ( 4 )

  

  On February 4th, speech-processing specialist Sestek completed an investment in Botego, acquiring 30% of the company.

• 3iLogic-Designs’ SimSim Brings a Voice Interface to the Internet of Things

  By Dan Miller on February 11, 2014

  

  Those of us who have been following development of a Conversational Interface for the Internet of Things (IoT) are very familiar with the myriad of challenges confronting product or service developers. We all start with a vision, rooted in the… Read More ›

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