Recent Posts - page 77
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Canada’s Manulife Brings Intelligent Authentication to its Customer Care Efforts
Customers of Manulife Bank can use their own words for automated self service and the company’s financial advisors can use voice-based authentication to gain access to customer care.
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Facebook Launches M, the Mobile, Messenger-Based Intelligent Assistant That Taps Human Expertise
Facebook soft-launches an intelligent virtual assistant embedded within the company’s Messenger iOS and Android apps that combines artificial intelligence with human-supervised assistance.
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SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
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Sensory’s TrulySecure Multi-Modal Biometric Authentication Solution Gets FIDO Certification
Devised to allow secure access and authorization without requiring users to touch devices or enter passwords, Sensory’s mobile software is in compliance with the FIDO Alliance’s standards-based, open protocol.
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Intelligent Assistants Awards Honor Best-in-Class Automated Self-Service Systems
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
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Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
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Webcast: “Achieving Speed, Accuracy, & Scalability with Voice Biometrics”
A live, interactive webinar (Thurs., Sept 3, 2015) to learn how combining a highly optimized voice biometrics engine and leading management platform delivers a cost-effective authentication solution for your business.
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Opus Research Report: “Decision-Makers’ Guide to Enterprise Intelligent Assistants”
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
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Dutch Firm ING Launches Mobile Banking App with Voice Authentication
With more than 100,000 users of its mobile banking app, ING integrates voice biometrics into a customer care strategy for intelligent authentication and intelligent assistance.
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Cortana Analytics: Microsoft’s Push Into Enterprise Intelligent Assistance
With the announcement of Cortana Analytics Suite, Microsoft is offering intelligent assistance for the enterprise with business-ready components for machine learning and predictive analytics.