Recent Posts - page 75
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China’s ZTE and “Smart Voice Alliance” Poised to Promote “5A” Protocol for Voice-Controlled Devices
A consortium of mobile voice technology providers, led by manufacturing giant ZTE, will be employing a common set of protocols and practices to voice-enable mobile devices and services.
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Eckoh and West Enter Partner Agreement to Combat Agent Fraud in the Contact Center
A newly announced partnership between West Interactive and Eckoh directly addresses the challenges that arise when firms accept credit card payments over the phone.
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Talko Brings High Profile to Using Voice as an Asset
Move over Siri and Apple Watch. iPhone owners (at least in a corporate setting) have a new superstar. It’s name is Talko and its aim is to make good on the promise of treating voice conversations as the central asset… Read More ›
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New Owners For VoiceTrust Have Canadian Epicenter
(Updated Sept 24) In a series of transactions that culminate in a “reverse takeover” and private placement of stock, voice biometrics specialist VoiceTrust is undergoing a change in management and receiving a cash infusion. Delrand Resources Ltd is acquiring VoiceTrust… Read More ›
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Openstream, LinguaSys Agreement Announced at Intelligent Assistants Conference
Two participants in Opus Research’s Intelligent Assistants Conference took the opportunity to announce a partnership that could profoundly improve the rate at which enterprise virtual assistants propagate in corporate settings. Openstream, a technology specialist founded in 1997, agreed to integrate… Read More ›
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Announcing Place London 2014, The Business Summit on Indoor Location
Place London is the only event of it kind to understand how indoor traffic analytics, combined with mobile and online data, empowers business intelligence and consumer engagement.
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How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
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Intelligent Assistants Conference Gives Visibility to the Growing Phenomenon
Opus Research’s Intelligent Assistants Conference brought together industry leaders improving customer experience and self-service efficiency with personal virtual assistants. San Francisco Bay Area’s ABCNews 7 took notice.
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Apple Watch: The Next Generation Intelligent Assistant is at Hand (or at Least “On Wrist”)
While the just-announced Apple Watch features health monitoring, payment processing and other really cool applications, is the shiny new thing just a fashion accessory or highly functional intelligent assistant?
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New “Cardholder Present” Rate Supports Mobile Wallet, Thanks to Biometrics and Strong Auth
Both MasterCard and Visa International are in the process of defining a new category of transaction called “Cardholder Present.”