Recent Posts - page 71
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5 Steps for Architecting Your Company’s Digital Self-Service Strategy
USAA, Shell Corporation, Ticketbis, Swedbank and ING are among the many firms using intelligent assistants to address customer support challenges. Hear their case studies at Intelligent Assistants Conference London (April 26-27).
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MasterCard’s Identity Check To Promote Simple, Secure Digital Commerce
With the upcoming global rollout of Identity Check, a multi-factor biometric authentication solution for payments, MasterCard is staking its claim as an industry leader fostering the growth of secure digital commerce.
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How Voice Plays into the Rise of the Conversational UI
A new user adoption survey by MindMeld shows more people are using their voice to get things done on smartphones and how voice-assisted Conversational UI continues to gain traction.
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Sony Concept Products Foreshadow a Shift to Voice
At this week’s Mobile World Congress, Sony demoed two new products in the Xperia line that rely on voice control and usher in a new phase of devices for intelligent assistance.
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News Analysis: Blueworx, the New Name for WebSphere Voice Response
Waterfield Technologies, a U.S.-based system integrator specializing in customer care technology solutions, has acquired the WebSphere Voice Response (WVR) product line and operations to be delivered through newly formed subsidiary, Blueworx.
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HSBC Rolling out Voice- and Fingerprint-based Authentication to 15 Million Customers
The IAuth (Intelligent Authentication) train has clearly left the station and banks are playing a major role.
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X.ai – Building a World Where You’ll Never Have to Herd Cats Again
Opus Research got a glimpse into a future without the drudgery of setting up meetings during a conversation with x.ai’s CEO and founder Dennis Mortensen.
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Opus Research Report: “Foundations of Intelligent Authentication, Part 1: Definitions, Landscape and Use Cases”
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
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Messaging: The Future of Brand Engagement?
By enabling brands to have personal, real-time conversations with consumers on messaging platforms — such as chatting with Disney’s Miss Piggy via Facebook Messenger — companies such as Imperson and MSG.ai are using intelligent assistants to reach a much wider audience.
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Worldcore Unveils Voice Biometrics for Customer Access and Payment Confirmations
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.