Recent Posts - page 65
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Intelligent Assistants Awards Honor Best-in-Class Automated Self-Service Systems
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
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Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
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Webcast: “Achieving Speed, Accuracy, & Scalability with Voice Biometrics”
A live, interactive webinar (Thurs., Sept 3, 2015) to learn how combining a highly optimized voice biometrics engine and leading management platform delivers a cost-effective authentication solution for your business.
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Opus Research Report: “Decision-Makers’ Guide to Enterprise Intelligent Assistants”
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
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Dutch Firm ING Launches Mobile Banking App with Voice Authentication
With more than 100,000 users of its mobile banking app, ING integrates voice biometrics into a customer care strategy for intelligent authentication and intelligent assistance.
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Cortana Analytics: Microsoft’s Push Into Enterprise Intelligent Assistance
With the announcement of Cortana Analytics Suite, Microsoft is offering intelligent assistance for the enterprise with business-ready components for machine learning and predictive analytics.
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SpeechPro Partners with PenRad to Bring Voice Biometrics to Healthcare Market
SpeechPro and PenRad team up on a voice authentication solution for healthcare professionals to log onto IT systems, reducing the possibility of infection and solving a real problem in healthcare.
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Webcast: Text: The Silent Channel for Digital Marketing and Customer Care
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
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Google and Facebook Pursue Different Flavors of Intelligent Assistance
Google and Facebook are stirring up activity in the realm of Intelligent Assistance.
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Dual Evolutionary Paths for Intelligent Assistants
Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.