Recent Posts - page 62
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BetterBrand Provides Chatbot Platform for Marketing Teams
UK-based BetterBrand offers a powerful graphical conversation manager where you can build out the entire conversation, constructing possible user inputs and scripting the chatbot’s responses.
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Radisson Blu Edwardian Guests Can Text “Edward” for Intelligent Assistance
Guests of the luxury hotelier Radisson Blu Edwardian have a new way to get fast self-service or assistance from the hotel staff by texting “Edward,” an automated Intelligent Assistant.
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Microsoft’s Bot Framework: Platform for Conversational Intelligent Assistants
Introduced at the recent Build 2016 event, Microsoft’s Bot Framework offers a complete set of development and deployment services for building and hosting conversational agents.
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Intelligent Assistants Are Setting the Course For a Multi-Channel Customer Experience
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
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Slack’s New Bot To Monitor Employees Shows Promise of Enterprise Intelligent Assistants
In constructing a bot to automate the process of collecting team status updates, Slack is tapping into the worthy goal of minimizing onerous, time-consuming tasks that all businesses face.
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What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›
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What to Call the Emerging Category of In-Home Intelligent Assistants
Amazon’s Alexa is the first of many smart, versatile and extensible voice user interface devices being ushered into homes to serve as intelligent personal assistants for everyone in the family.
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USAA, MasterCard, Swedbank, Shell, Atos and CapGemini to Showcase How to Improve CX
The Intelligent Assistants Conference and Intelligent Authentication Conference (London | April 26-27) provides a single venue to meet visionaries, solution providers and your peers involved in customer care, contact centres, strategy & innovation, fraud & security, multi-factor authentication, and customer engagement.
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TalkTalk Turns to Voice Biometrics to Simplify Secure Sign In
TalkTalk, a provider of “quadruple play” communications and entertainment services, now enables its subscribers to use their voice to speed up secure access to its automated service lines.
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Why IoT Needs Intelligent Assistants
As the natural user interface of IoT, intelligent assistants have the ability to interact with connected devices to make them easily accessible and complete tasks on our behalf.