Recent Posts - page 45
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News from Nuance, Acquisitions from Facebook, AWS Show Intelligent Authentication Poised to Surge in 2018
A flurry of January activity by likes of Nuance, Facebook, Amazon Web Services (AWS), and Relx Group show the growth and promise of risk-based authentication, identity management services and Intelligent Authentication.
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Passport from Pindrop Underscores Need for Fourth-Factor, Continuous Authentication
By evaluating the device, behavior and voice of the caller when connected to an IVR or agent, Pindrop’s “Deep Voice” and “Toneprinting” technology solutions adhere to a multi-layered security and continuous authentication strategy.
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Conversational Commerce Conference London: Spotlight on Intelligent Assistance and Intelligent Authentication
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.
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Opus Research Report: “Executive Survey: Drivers for Deploying Speech Analytics (2017 Edition)”
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
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IBM’s Patent Enforcement Efforts To Impact Both Intelligent Assistance and Intelligent Authentication
IBM is laying the foundation for collecting licensing fees from every company offering omnichannel, device agnostic, conversational services.
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Awards Showcase Excellence and Achievement in Customer Experience, Innovation, Brand Support
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
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Thanks to The Conversational Commerce Community; Adding to 2018’s List of “Known Knowns”
As we enter 2018, it’s clear that solution providers and practitioners are more in balance than ever before and that the number of “known knowns” is growing rapidly.
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M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance
With its acquisition of Next IT, Verint signals that Intelligent Assistance technologies most definitely fit into the customer care mainstream.
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How Continuous Authentication as a Fourth Factor Will Shape 2018
In the world of Intelligent Authentication, usability and security will be key drivers as competition heats up to engage customers on their preferred devices. Conversational interfaces that support continuous authentication will become critical to enhance the overall user experience.
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Vision 2028: Framing Conversational Commerce in 2018
What should brands and business do now – when many of the elements of ‘artificial intelligence’ are underperforming buzzphrases – to ensure that the power of machine learning, natural language processing, knowledge management and biometric ID & verification are melded into trusted solutions that people use freely and confidently every day?