Recent Posts - page 43
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From Cisco to Five9: A Journey that Symbolizes the State of Intelligent Assistance
The month of May has brought with it a number of executive moves and company acquisitions with direct bearing on Conversational Commerce. Cisco acquired Accompany, a startup whose core product is termed a “Virtual Assistant” by some accounts and, perhaps more accurately, an “adaptive virtual chief of staff.”
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Real-World Deployments in Intelligent Assistants and Conversational Commerce Highlight C3 London
Speakers from Marks and Spencer, Google, Lidl UK, Missguided, Mercedes-Benz Consulting, Ocado, Europ Assistance Italia, Royal Bank of Canada, SCC, Amazon, Kiwi.com, and KPN highlight Conversational Commerce Conference London (8-9 May).
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Opus Research Report: “How Voice Biometrics Benefits from Deep Neural Networks”
In this white paper, part one of a three-part Opus Research series, Ravin Sanjith discusses how the infusion of Deep Neural Networks in Voice Biometrics is powering an enhanced level of Intelligent Authentication and seamless, secure customer experience.
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Biometrics – the Good, the Bad and the Reality
As I write this piece, the theme from the movie of a similar name has me moving to the tune in my head; you know the one. As you are now also air-whistling, you are probably wondering what this has… Read More ›
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The Avaya/Afiniti Partnership Applies Artificial Intelligence to Precision Routing
Communications giant Avaya and “AI-Pairing” specialist Afiniti have teamed up to use pattern matching to determine customer identity and attack the challenges of “Precision Without Surveillance”
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Vonage Unveils New Chatbot To Augment Business Cloud Capabilities
Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.
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NICE InContact Adds Omilia’s Conversational Technology Stack to its CXExchange
As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
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The How-To Playbook on Conversational Marketing
A comprehensive bot strategy includes working with a partner to define, strategize, and roll out a fully integrated Conversational Marketing strategy that ties into all of your larger marketing, customer experience, and sales goals.
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Unpacking Fourth Factor, Continuous Authentication
While concerns about surveillance are challenging brands and companies (including Facebook) to offer simple, trusted “Voice-First” services on devices, fourth-factor continuous authentication bolsters the consumer digital experience.
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Apple Business Chat: Conversational Commerce in the Post Facebook World
A little less than a year later, we’re observing that some of Apple’s partners have been more effective than others in enlisting recognized brands into the iMessage Business Chat fold.