Recent Posts - page 42
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The Contact Center is Dead. Long Live the Contact Center
Based on an informal assessment of my email inbox and the marketware I receive in the course of Web browsing and app use, “chatbots”, “answer bots” or just plain “bots” has become the accepted term for what Opus Research has… Read More ›
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistance” (2018 Edition)
Opus Research presents a comprehensive assessment of “enterprise-grade” Intelligent Assistant (IA) and chatbot solution providers underscoring the increased urgency felt by executives who champion the cause of Conversational Commerce.
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IBM Research Shows Martech Paying Short Shrift to Voice-enabled Devices
When looking for opportunities to bring AI into marketing workflows the greatest common denominator has to be “all-of-the-above” and the focus of AI investment should be on both centralized and device-based resources that foster Natural Language Understanding, Machine Learning and Conversation Management.
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Beyond Credit Scoring: TransUnion and Experian Signal a Credible Alternative for Identity and Fraud Management
Moves by TransUnion and Experian in the ID&V and Fraud space demonstrate continued investment in new security technologies and modalities, and also signal time for credit bureaus to disrupt themselves through distributed architectures.
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Kroger, Ocado Team Up on Smart, AI Robotic Technologies for Grocery Retailers
U.K.-based Ocado, with $2 billion in 2017 retail sales, is an independent online grocer who recently showcased its Amazon Alexa skill for intelligent assistance at Conversational Commerce Conference London.
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Semantic Machines Acquisition Acknowledges the Value of Improved Conversational User Interfaces
As proponents of a General Artificial Intelligence (“General AI”) prepare for “The Singularity,” which will ultimately meld computing resources with human organisms, #VoiceFirst service developers have their sights set, instead, on applying selected elements of AI to build better conversational… Read More ›
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GDPR Compliance: Interactions Says “We Have an API for That!”
In anticipation of GDPR’s effective date of May 25th, Interactions LLC offers its clients access to a new API to support their efforts to comply both with the European Economic Area’s (EEA’s) regulations, as well as the U.S. Commerce Department’s “Privacy Shield” certification.
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Google’s Duplex Paradox
“Have your bot call my bot.” That used to sound like the punchline of a bad joke about IA’s dystopic future. But it is a prospect that is no longer funny or farfetched, as was made amply clear when Google’s CEO Sundar Pichai showed off the latest conversational capabilities associated with Google Assistant.
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Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
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VoiceTrust Joins SpeechXrays Project to Merge Voice Biometrics, Acoustics and Facial Recognition
With over 15 years of voice biometrics development expertise, VoiceTrust will help accelerate SpeechXray’s delivery of a full multi-channel acoustic voice recognition and dynamic face recognition platform.