Recent Posts - page 36
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Customer Authentication is Broken and Voice Biometrics Can Help Fix It
Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) showcases real-world customer deployments of voice biometrics to help prevent fraud and enable better customer experiences.
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“Leave it to NEVA”: Catchy Promo Captures NICE’s Employee Virtual Assistant
From a Conversational Commerce and Intelligent Assistance perspective, the star of NICE Interactions 2019 was NEVA, an acronym for NICE Employee Virtual Assistant.
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Zoho Sets Its Sights on Conversational AI and the Future of Commerce
Intent on creating a one-stop shop for all business technology applications, Zoho releases Commerce Plus — a fully integrated e-commerce platform optimized for content management and dynamic personalization.
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Webinar: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
How conversational middleware and speech analytics solutions understand the meaning and context of customer conversations to surface business insights.
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Lloyds Bank, Deutsche Telekom to Present Case Studies at the 2019 Intelligent Authentication Conference
The 2019 IAuth Conference (Munich, Germany | June 4) will showcase how intelligent authentication in enterprise voice and digital channels can stop fraudsters and build customer loyalty.
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Phonexia Taps Deep Neural Networks to Improve Voice Biometric Performance
Czech-based Phonexia releases its fourth-generation, voice biometrics product (“Deep Embeddings”) using Deep Neural Networks to improve equal error rates (EER) and require less time to identify speakers.
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Opus Research report: “DIY Guide to Chatbots and Virtual Assistants”
New technology platforms are accelerating proliferation of intelligent assistants and chatbots with predictive, cognitive and Natural Language Processing (NLP) resources used to deliver high-quality conversational experiences.
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Enterprise Disconnect: Defining How to AI-Infuse The Contact Center
Enterprise Connect featured particularly noteworthy keynotes and panels as solution providers reflected on the impact of elements of AI on the Contact Center.
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Webinar: “5 Keys to Success with DIY Chatbots & Intelligent Assistants”
Hear practical insights from real-world, successful deployments of chatbots and intelligent assistants that highlight the importance of combining high quality tools with key strategies and approaches that businesses should keep in mind.
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The Genius of Five9’s “Path to AI”
In this post, I discuss how Five9’s approach to supporting its customers and prospects’ efforts to introduce conversational AI differentiates it from the competition.