Recent Posts - page 3
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Open AI’s Realtime API: A Disruptor for Customer Self-Service?
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Verint’s Engage 2024 Reveals the Practical Power of GenAI
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Notes An Opus Research Emeritus
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Vonage Plays to its Strengths (APIs and GenAI) with Recent Partnerships
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From Voice-First to GenAI-First: Parloa Unveils its AI Agent Lifecycle Platform
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Zoho Analytics: GenAI Solves BI’s Big Challenges
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CX AI Startups: Something Old x Something New
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Optimizing the Customer Journey to Improve Revenue Outcomes
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GenAI: Cure for the Common CX Doom Loop
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From IVR to AI-VR; It’s a Done Deal