Recent Posts - page 3
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Uniphore Acquires ActionIQ: Takes a “Zero Data” Approach to Conversational Intelligence
A new, unified cloud architecture combines intelligent agents, adaptable models, a composable data layer, and knowledge processing to deploy AI solutions quickly and securely.
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Amazon Q: Enhancing Workplace Productivity with Expanded Capabilities
New capabilities drive greater efficiency by automating routine interactions, streamlining ticket resolution, and enabling smarter, real-time decision-making.
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Charlie Brown, Lucy, a Football, and Agentic AI
It’s time to include “agent-to-agent” communications while defining the personnel, policy, and procedures in customer care infrastructure.
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GenAI Trust and Safety: Mitigating Risks and Enabling Solutions
An in-depth Opus Research report on the emerging landscape of solution providers helping enterprises monitor and secure their GenAI applications, including executive resources to make informed AI decisions and take appropriate actions.
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Talkdesk’s Three-Pillar Strategy for Differentiating in the CCaaS Market
Talkdesk recently hosted an industry analyst summit in Charleston, SC, where they showcased their differentiation strategy, focusing on AI innovation, deep vertical integration, and customer success through value-driven outcomes.
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Exploring Cognigy’s Agentic AI Platform: The Shift to Prompt-Based Assistants
Prompt-based approaches offer greater flexibility and transform AI agents from static conversational bots into dynamic assistants capable of driving real-world outcomes.
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Exploring Microsoft’s New Magentic-One Framework: A Flexible Agentic System for Complex Enterprise Tasks
Microsoft asserts the “future of AI is agentic.” As agentic systems evolve, they offer opportunities to enhance efficiency along with the challenge of addressing operational and ethical considerations.
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InstructLab and RAG: A New Oppportunity for Enterprise AI with IBM’s Granite Models
With the rise of proprietary data as a “new asset class” for AI, InstructLab from IBM provide an approach that delivers contextually relevant responses grounded in enterprise-specific knowledge.
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Opus Research Welcomes Ian Jacobs as VP and Lead Analyst
Previously at Forrester, Jacobs has been at the forefront of research on conversational AI, covering the technology and its applications in customer service since 2005.
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Navigating a Future of Automation: Strategic Insights from NICE’s Analyst Summit 2024
NICE executives presented their vision for CX automation at the NICE Analyst Summit 2024, where they showcased new features of the CXOne Mpower suite that boost human-free workflows.