Recent Posts - page 29
-
Journey Lays Out Path for Secure, Zero-Knowledge Authentication
Leveraging “zero-knowledge” authentication, the company hopes to improve customer satisfaction, prevent fraud and drive operational efficiencies for contact centers.
-
Webinar: SMS + Automation: The Next Level in Conversational Sales and Analytics
Join Opus Research and Marchex for a live, interactive webinar (July 23) to learn how textbots and SMS messaging can dramatically uplift conversions and drive critical actions that increase revenue.
-
Vonage’s Cloud Platform Rises to New Demands of Telehealth
The greatest testimony to the success of Alan Masarek’s strategy and tactics is the success Vonage in the fast-growing world of telehealth.
-
Reaping the Benefits of the Voice First Web
The #VoiceFirst disruption is far reaching with fundamental business implications for conversational marketing, customer care and intelligent assistance.
-
Opus Research Report: A Cloud-Based Approach to Intelligent Authentication
How the Covid-19 global pandemic crisis exposed pre-existing performance problems and known security vulnerabilities in the customer care fabric of brands around the world.
-
New ID R&D Product Focuses on Fraud Prevention in Contact Centers
Fighting “new account fraud” is the target of IDFraud™ Contact Center, a new product offering from ID R&D whose stock-in-trade is biometric-based, conversational authentication, fraud reduction and liveness detection.
-
Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
-
Webinar: “Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition”
Join Opus Research and software provider NICE to learn about cloud-based contact center solutions and the latest technologies for intelligent authentication and fraud-loss prevention. (June 25)
-
Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
Join Thrio, TELUS International and Opus Research for this free webinar (Tuesday, June 2nd) to learn how AI-infused workflows and cloud-based services support both agent-based and automated self-service.
-
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.