Recent Posts - page 30
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Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.
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In the Intelligent Assistant Era, Voice Biometrics are the X-Factor
As voice-first interfaces and intelligent assistants become firmly entrenched into our lives, voice biometrics helps support relevant applications in healthcare, customer service, and entertainment.
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Voicebots: The New Channel of First Resort
Two obvious use cases for businesses to consider when thinking of ways to engage potential buyers and serve current customers with voice-based conversational interactions.
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Opus Research Report: “How to Thwart Fast-Changing Fraud Workflows”
Applying AI and biometrics-based authentication to thwart fraudsters helps build trust between companies and their customers while minimizing burdens on contact center agents and fraud investigators.
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All Eyes on the IVR: Why Your Business Needs a Better IVR Dashboard
The Opus Research “Vendors that Matter” series features Speech-Soft Solutions’ Real-Time Reporting & Analytics IVR Dashboard and how it enables speedy IVR analysis and business insights.
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M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication
These mergers are happening because of anticipated global demand for an integrated approach to speedy, friction-free and secure ID verification and user authentication, especially for mobile commerce
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Invoca’s DialogTech Buy Helps Define Conversational Intelligence
Invoca’s acquisition of Dialogtech is a defining moment for the nascent Conversational Intelligence market. But not for the reasons that are being cited by tech reporters in popular outlets.
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Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”
Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions.
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NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence
CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.
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Voicebots vs. Chatbots
The differences in building a chatbot versus a voicebot are not inconsequential — neither are the user experiences.