Recent Posts - page 30
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M&A Watch: Uniphore to buy Jacada; Simplify Conversational Service Automation Adoption
Uniphore expects to use the no code/low code development resources from Jacada to appeal to the community of power developers that are taking key roles in bringing RPA and CSA into the CX mainstream.
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Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
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Who’s Zooming Who? Five9 Becomes Part of Zoom’s UCaaS/CCaaS Full-Stack
Zoom has already humbled Amazon, Microsoft and other cloud leaders in the video meeting domain. Acquisition of Five9 is a signal event that obliterates once-and-for-all the UCaaS/CCaaS distinction.
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The Under-Appreciated Power of Elegant Digital Onboarding
Both online and in the Real World digital commerce require a list of pre-requisite documentation that is both time-consuming and often prohibitive. Well-designed Remote ID Proofing practices and procedures eliminate such friction.
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The Five Voice-First Fallacies
Five key misconceptions to consider when evaluating voicebot and Conversational AI industry trends, designing voice-only interfaces, and managing expectations for a VoiceFirst world.
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The Power of The 3 A’s: Automate, Authenticate, and Analyze
Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
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Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.
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In the Intelligent Assistant Era, Voice Biometrics are the X-Factor
As voice-first interfaces and intelligent assistants become firmly entrenched into our lives, voice biometrics helps support relevant applications in healthcare, customer service, and entertainment.
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Voicebots: The New Channel of First Resort
Two obvious use cases for businesses to consider when thinking of ways to engage potential buyers and serve current customers with voice-based conversational interactions.
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Opus Research Report: “How to Thwart Fast-Changing Fraud Workflows”
Applying AI and biometrics-based authentication to thwart fraudsters helps build trust between companies and their customers while minimizing burdens on contact center agents and fraud investigators.