Recent Posts - page 21
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What if it were the “Eyes-First Revolution”?
Graphical user interfaces have inherent limitations that we need to work around. It’s about time we focus on the unpacked promise of voice user interfaces to solve new problems.
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Webinar: “Strategies to Enable Voice for Chatbots – Integrating Voice into Omnichannel Bot Solutions”
A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›
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M&A Watch: LivePerson’s Transformational Acquisitions
The simultaneous acquisition of Tenfold and Voicebase signals a set of transformational tactics by LivePerson (LP).
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Zoho Enables Conversational Analytics for All Businesses
Major platform enhancements for Zoho One leverage Zia and natural language enterprise search to understand critical business decisions with greater precision and speed.
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“Audio Ergo Sum!” (Part 2)
Voice and audio present new challenges for Marketers in how to engage their prospects and customers, and how to differentiate their brands.
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Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
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Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
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Vonage “Gets” Conversational Commerce; Acquires Jumper.ai
Amid all the talk of journey mapping, tracking in a cookieless future and concern over surveillance, there is brilliance in pursuing a “storefronts are conversations” model.
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Why Voice Platforms Need to Make Foundational Changes to Allow Multi-User Skills
Amazon, Google, and other voice platforms are leaving the hard, communal problems to skill developers.
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NICE Defines Foundation for Handling “Massively Asynchronous” Experiences
NICE unveils CXi, a decidedly non-contact-center centric framework for digital, multichannel communications that leverages real-time customer journey data for actionable Conversational Intelligence.